Privacy Policy
At RaidDataRecovery, we value and respect your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the principles we follow to keep your personal data secure. We are committed to transparency, data protection, and ensuring that you are fully informed about how your information is handled.
We collect certain personal and contact information in order to operate this website and provide our services. While some data is required by law to deliver services effectively, we take strong precautions to protect all personal and financial information submitted to us.
This policy is designed to provide clarity about our data practices so that you can make informed decisions. If you have any questions or concerns, please don’t hesitate to contact our customer support team.
All personal data collected through this website is used solely for the purpose of delivering services requested by you.
RaidDataRecovery complies with the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework, as established by the U.S. Department of Commerce, concerning the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. We have certified our commitment to the DPF Principles, and in the event of any conflict between this policy and those principles, the DPF shall prevail. For more information about the DPF and to view our certification, visit: https://www.dataprivacyframework.gov.
We remain responsible for the processing of personal information received under the DPF and any subsequent transfers to third parties acting as our agents. We comply with all onward transfer liability provisions outlined in the DPF, including those involving transfers from the EU, United Kingdom, and Switzerland.
Our company is subject to the investigative and enforcement powers of the U.S. Federal Trade Commission (FTC). In certain instances, we may be required to share personal data in response to legal obligations or lawful requests from public authorities, including matters of national security or law enforcement.
If you have questions or complaints regarding our adherence to the DPF, please reach out to us at [email protected]. We are committed to resolving any concerns in a timely and responsible manner.
For unresolved concerns related to the DPF, individuals may contact JAMS, an independent dispute resolution provider, at https://www.jamsadr.com/dpf-dispute-resolution. These services are offered at no cost to you. Under certain circumstances outlined on the DPF website, individuals may invoke binding arbitration.
Collecting and Using Personal Information
We collect only the information necessary to communicate with you and fulfill service-related functions. This may include:
- Your name, email, and phone number when submitting a request or contacting support
- Mailing address and contact details submitted through our evaluation form
- Payment information when paying invoices via our secure processor
- Job applicant details including optional photos submitted through career-related forms
We use this data solely to:
- Contact you and respond to inquiries
- Provide accurate service estimates
- Create your account in our system
- Process payments and invoices
- Improve service quality and support response
All collected data is handled with strict confidentiality and never sold or misused. We maintain appropriate safeguards to prevent unauthorized access, disclosure, or misuse of personal information.
Information Disclosure Guidelines
We share your personal information only as outlined in this Privacy Policy. RaidDataRecovery does not sell your personal information to third parties.
We do not disclose any personal or corporate information except when necessary to deliver requested services. If there is ever a need to share identifiable information with third parties such as equipment manufacturers or service partners, we will seek your explicit consent in advance.
In certain cases, we may engage third-party service providers to perform functions on our behalf. These providers are permitted to access personal information only to the extent required to perform services for RaidDataRecovery, such as:
- Order fulfillment and shipment logistics
- Secure payment processing
- Customer service and client support
- Email or SMS communications
- Subscription management
- Data analysis and reporting
- Hosting or cloud infrastructure
We may also compile and share aggregated, anonymized data for business operations such as marketing, advertising, or strategic planning. This data will not include personal identifiers like names, phone numbers, or payment information.
RaidDataRecovery may be required to disclose personal data in response to lawful requests from public authorities, including to comply with national security or law enforcement requirements.
We reserve the right to disclose personal information when legally compelled to do so – such as in response to subpoenas, court orders, or legal investigations. We may also share data in good faith if we believe it is necessary to:
- Prevent or investigate potential illegal activity
- Respond to claims and legal proceedings
- Protect the safety and rights of users or others
- Defend our company in legal disputes
If RaidDataRecovery is involved in a business transition – such as a merger, acquisition, or sale of assets – you will be notified via email and/or a prominent notice on our site about any changes in data ownership or usage, as well as your available options.
User Access and Choice
Upon request, we will confirm whether we are processing your personal information. To inquire about this, please email us at [email protected].
If you need to correct, update, or delete any personal data we hold, you can contact our support team via email, phone, or postal mail using the information listed on this site. We will respond to all access and correction requests within 30 days.
We retain personal data for as long as needed to fulfill the purpose for which it was collected, including legal, accounting, or reporting obligations. If you close your account or no longer require our services, we will delete or anonymize your data unless legal reasons require its retention.
Security
We prioritize the security of your personal information. Any sensitive data (such as credit card numbers or login credentials) submitted through our forms is transmitted securely using SSL (Secure Socket Layer) technology.
We implement generally accepted industry standards to protect data during transmission and once it is received. However, no method of data transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
If you have any questions about the security of your information, feel free to contact us at [email protected].
Cookie Collection
RaidDataRecovery uses cookies to enhance the user experience on our website. Cookies are small text files stored on your device that help us recognize returning users, track preferences, and improve site functionality.
These cookies do not grant us access to your computer or any personal files. Most websites use cookies in some capacity. You can remove cookies or adjust your browser settings at any time to control how cookies are used. Please refer to your browser’s documentation for instructions.
Keep in mind, disabling cookies may affect certain features or functionality on our site.
Tracking Technologies
Like many websites, we automatically gather certain data and store it in log files. This data may include:
- IP address
- Browser type and version
- Operating system
- Internet service provider (ISP)
- Referring/exit pages
- Date/time stamps
- Clickstream behavior
This information is collected for statistical and diagnostic purposes and is not linked to personally identifiable information.
Our site also uses Google Analytics to collect aggregated information about website traffic and usage patterns. Google Analytics may place cookies on your device. For more information, please review Google’s privacy policy.
We and our third-party partners (e.g., analytics providers, marketing partners, support platforms) may use technologies such as cookies, web beacons, tags, and scripts to:
- Analyze visitor behavior and usage trends
- Administer and improve the site
- Deliver targeted marketing and remarketing
- Measure campaign effectiveness
We may receive both aggregated and individual reports from these partners.
In certain cases, third-party advertising services may collect data across sites to serve interest-based advertising. If you wish to opt out of such tracking for advertising purposes, you may use services such as optout.networkadvertising.org or, in the EU, youronlinechoices.eu.
Please note: opting out of interest-based ads does not mean you will no longer see ads – you will simply see less personalized content.
We offer users the ability to opt out of having their personal information shared with non-agent third parties or used for purposes beyond what was originally intended. To exercise this right, please contact us at [email protected].
When you use our services through a mobile device, we may collect information such as your device type, operating system version, and unique device ID. This data is used to ensure compatibility and deliver notifications or updates relevant to your device.
If we send push notifications to your mobile device, you can disable them at any time through your device settings. To ensure proper delivery of push messages, some limited device info may be collected (e.g., OS version, user ID).
We may use mobile analytics tools to better understand how our apps function across devices. These tools help us analyze usage frequency, in-app events, and app performance. This data is not tied to your personally identifiable information.
Limitation of Liability
By using our services, you acknowledge that any equipment, storage media, or devices shipped to our facilities (“media”) may be subject to damage or loss during shipping and prior to our receipt. RaidDataRecovery is not liable for any loss or damage that occurs before your media is in our possession.
While we follow industry-standard safety and care procedures during diagnostics and recovery, due to the delicate nature of data recovery, we cannot guarantee the integrity of the media or data. RaidDataRecovery assumes no responsibility for damage that may occur during handling, repair, or recovery processes.
We do not accept liability for indirect loss, virus infections, or hardware-level damage that may occur while media is in our facility. In all cases, our total liability is limited to the amount you paid for the services rendered.
To perform services efficiently, we reserve the right to ship your media between our facilities as needed. Additionally, external enclosures or other non-essential components may be discarded during diagnostics unless otherwise requested in writing.
We do not accept credit card payments exceeding $3,000.00 USD.
RaidDataRecovery is not liable for business interruption, loss of revenue, loss of use, or other indirect damages related to recovery attempts or return shipping. Nor are we responsible for physical damage to computers, servers, or other hardware not directly part of the submitted media.
Information Related to Data Processed on Behalf of Clients
RaidDataRecovery processes personal information on behalf of its clients. We do not have a direct relationship with individuals whose data we process under client instructions. If you are a customer of one of our clients and would like to manage or remove your data, please contact that client directly.
We may share personal data with service providers to help deliver our services. All downstream transfers are governed by service agreements with our clients.
If you need access to your data or wish to correct or delete inaccurate information, contact the client who collected the data. If we receive such a request, we will coordinate with the client and respond within 30 days.
We retain personal information processed on behalf of clients as long as necessary to fulfill services. We may also retain such data to comply with legal obligations, resolve disputes, or enforce our agreements.
Confidentiality and Security
Access to your personal or business information is strictly limited to personnel who require it to deliver services. Where necessary, we may share diagnostic data with trusted third-party partners such as hardware manufacturers. These third parties are only authorized to use data as needed to support the service process.
Non-disclosure and confidentiality are core to our operations. We are open to signing NDAs upon request. Unless otherwise stated in such agreements, this Privacy Policy remains binding and enforceable. All employees and service partners are bound by internal confidentiality agreements to ensure the privacy of your information.
Preferences
You may choose to receive updates, newsletters, or promotional communications from RaidDataRecovery. If at any time you wish to stop receiving such messages, you can unsubscribe using the link provided in our emails or contact us directly at [email protected] to update your preferences.
Links to Third-Party Sites
Our website may include links to external websites with different privacy practices. If you choose to submit personal information to any linked site, please be aware that your data will be governed by that site’s own privacy policy. We strongly recommend reviewing the privacy policies of any external site you visit.
Testimonials
We may publish customer testimonials on our site to highlight user experiences. These testimonials may include your name and feedback, only with your prior consent. If you wish to edit or remove a published testimonial, contact us at [email protected].
Blogs
Our blog may be hosted or supported by a third-party platform. To comment, registration on that platform may be required. RaidDataRecovery does not control or manage user data submitted to the third-party provider. To request removal of your personal information, please contact the relevant platform directly and consult their privacy policy.
Social Media Widgets
Our website may include social media tools such as “Share” or “Like” buttons. These features may collect data like your IP address or the page you visit. They may also set cookies to function properly. These tools are governed by the privacy policies of the companies providing them (e.g., Facebook, Twitter).
Changes to This Privacy Policy
RaidDataRecovery may update or revise this Privacy Policy as needed. Minor changes are typically made for clarification. For any significant updates, we will notify users via our website or through email prior to the changes taking effect. Continued use of our services after such changes constitutes acceptance of the updated terms.
Questions and Suggestions
If you have any questions, comments, or concerns regarding this Privacy Policy or our practices, please contact us:
Email: [email protected]
Mailing Address: 117 W 29th St, New York, NY 10001
Phone: 800-972-3282